- Hello, Tom speaking, how can I help you?
- Him Tom, I'm Paul and I'm calling because yesterday I bought a new Tv but when I unpaked it I realized there was a scratch on it.
- OK. Do you still have teh receipt?
- Yes, I do.
- Please, wait a moment. (typing) The only thing we can do is to bring you another TV because we can't repair the screen.
- Perfect! When I can come?
- At the moment we sold out all TVs, so if you bring us your personal information we'll call you when we have it.
- OK
- Can you tell you surname please?
- Stewart
- And how do you spell it?
- S-T-E-W-A-R-T
- And your mobile pone?
- It's 907 24 50 11
- Thank you. We'll call you soon!
- Thank you very much for your help.
Audio of Martí and Alex
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